Our Ref No:
BOM/CCI/GG/160512/4634402
21 May 2012
Mr. Juliao Cardoso
Email: ghatki@yahoo.com
Dear Mr Cardoso
Warm Greetings!!
My apologies for the unfavourable experience you had during your travel from Kuwait to Goa via Mumbai on May 3, 2012.
We have asked our Kuwait Airport Manager to review the current boarding process followed, to avoid such feedback from guests. I am sure he will share the feedback internally with the concerned service providers.
What further concerns is to know and also view the image of the meal that was served onboard this flight. Meals served on board our flights are an integral part of our over all service. Hence your comments will certainly be taken up with our caterers with the seriousness it deserves.
Please also accept our sincerest apologies for the difficulties you had with your check in baggage. You have our assurance that renewed instructions have been sent to the concerned stations involved to ensure all staff and loaders are briefed to take additional precaution to ensure that we do not cause inconvenience to our valued guests.
We are committed to our aim of providing you with reliable and professional yet personalised service and I hope we will be able to restore your full confidence in our service during your future travels with us.
We look forward to your continued support and patronage of Jet Airways.
Kind Regards,
Gururaj Govalkar
Guest Relations
Jet Airways (India) Limited
"Right On Time Everytime
21 May 2012
Mr. Juliao Cardoso
Email: ghatki@yahoo.com
Dear Mr Cardoso
Warm Greetings!!
My apologies for the unfavourable experience you had during your travel from Kuwait to Goa via Mumbai on May 3, 2012.
We have asked our Kuwait Airport Manager to review the current boarding process followed, to avoid such feedback from guests. I am sure he will share the feedback internally with the concerned service providers.
What further concerns is to know and also view the image of the meal that was served onboard this flight. Meals served on board our flights are an integral part of our over all service. Hence your comments will certainly be taken up with our caterers with the seriousness it deserves.
Please also accept our sincerest apologies for the difficulties you had with your check in baggage. You have our assurance that renewed instructions have been sent to the concerned stations involved to ensure all staff and loaders are briefed to take additional precaution to ensure that we do not cause inconvenience to our valued guests.
We are committed to our aim of providing you with reliable and professional yet personalised service and I hope we will be able to restore your full confidence in our service during your future travels with us.
We look forward to your continued support and patronage of Jet Airways.
Kind Regards,
Gururaj Govalkar
Guest Relations
Jet Airways (India) Limited
"Right On Time Everytime
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